Returns & Exchanges

need to start a return/exchange?

click here to access our returns portal to submit your return/exchange

• All return or exchange requests must be made within 30 days of the original purchase date.

• Return requests are to be made through our return portal. Click the link above to submit a return request for a return authorization number and USPS prepaid return shipping label.

• Returns Portal link:

• Merchandise must be unworn, unwashed and unused. Freee of alternations, damages or stains. Must have original Veronica M tags attached.

 All merchandise marked “Final Sale” on product pages cannot be returned, exchanged or redeemable for store credit. (Final Sale note written on product details. Items on SALE PAGE.)

• Accessories are not returnable.

Face masks are not returnable.

Be careful of makeup, sweat stains and deodorant easily rubbing off on garments.

• All footwear must be returned in its shoe box and in its original condition with no signs of damage, or scuff marks to the footwear or the shoe box.

• Up on receiving in the mail, returns are processed 1-3 business days after scanning packge to our office.

• Return label fee of $8.00 will be deducted from total on all returns. (Exchanges exempt, please see below.)

Any questions? Contact our team at Thank you!

During the Holiday season from November 1st – January 1st, we will accept returns after 60 days of the original purchase order. The returned merchandise must be received by January 11th to be redeemed for a refund or exchange.

Any questions or concerns, please contact our online sales department at

• Access our returns/exchanges portal through the link above/below

• Portal:

Submit the item you would like to send back, and select item/size that you would like to receive in exchange.

• If total is above original price, you will be charged the price difference. If the new total is below the original price, we will refund the amount back to you.

• After submitting your exchange request, we will ship it out ASAP (no need to wait anymore for the original package to arrive back to us!)

• All returns and exchanges will be honored within 30 days from the original date.

• Return label fee - FREE with exchanges

• All merchandise marked “Final Sale” on product pages cannot be returned, exchanged or redeemable for store credit. (Final Sale note written on product details. Items on SALE PAGE.)• Accessories are not returnable.• Face masks are not returnable.

Any questions? Contact our team at Thank you!

• Shoes scuff easily on any hard surface. Suggest trying shoes on the carpet.

• Shoe boxes are essential to presentation and must be undamaged.

• Contact costumer service immediately regarding any damaged items.

• Be careful of makeup or deodorant easily rubbing off on garments.



Pack your items(s) and original invoice neatly into a shipping bag/box, indicating which styles you would like to return


return packages can be dropped off at any local post office

VM ECOMMERCE, INC – Customer Service Returns
3113 E 11th St., Unit A
Los Angeles, CA 90023

Shipping fee are non-refundable.

Return refunds will be processed back to the original form of payment within 3-5 days from the date we receive the returned merchandise. You will receive an email to the email address listed on your account when your refund has been issued.

All packages are shipped via FedEx Standard Ground on days of operation, Monday through Friday. (Weekends or major holidays not included.)

• Please allow 1-3 days to process your order and an additional 2-3 business days to receive your order.

• Next-day shipping must be placed by 2pm PST on days of operation to be shipped out the same day.
• Upon completion of an online order, each customer will receive a confirmation order which will then be provided with a corresponding FedEx tracking number. (If shipping to a PO BOX, shipping label will be USPS.)
• Overnight Shipping - fee is calculated by determining location and package size. Overnight shipping will be sent via FedEx Express. Overnight fees are paid by customer when selected on order.
• Shipping fees are non-refundable.

International Shipping: We currently do not process orders with international shipping through our online shop.

At any time, Veronica M. has the right to change shipping rates.

Any questions or concerns, please contact our HQ at and we will be happy to assist you!